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Delivery and delivery
34. The product will be delivered in one of the following ways, according to the customer's choice when making the purchase on the website:
34.1 Self-collection from the store of the website owner, subject to prior coordination, within 20 business days; or
34.2 Delivery via Israel Post within the borders of the State of Israel only (except for localities to which Israel Post will object to sending the products) and up to 20 business days (shipment abroad will not be possible);
After the shipment is made, the customer will receive the tracking number of the shipment, through which he/she will be able to track the delivery of the package. In this regard, it should be noted and emphasized that the transportation of the product, the date of its receipt, and all responsibility for these matters are under the responsibility of Israel Post and in accordance with its policy.
35. Providing the customer's details at the time of ordering is mandatory, and it should be emphasized that failure to provide complete and correct details may not allow the order to be completed.
36. The customer is solely responsible for the correctness of the shipping address details.
37. If you provide incorrect identification information when placing your order, we cannot guarantee that the products will reach you. In the event that the products are returned to the website owner due to incorrect information provided by you or due to non-collection of the shipment, you will be charged for the handling and shipping fees. Please be sure to fill in accurate, complete and up-to-date information.
38. Please note: If you are ordering to a business address, please indicate the company name next to the name of the orderer.
39. The products are shipped using the options listed above: such as self-collection (by prior arrangement), Israel Post, and therefore from the time the order is transferred for shipment, the shipment will reach the customer up to 14 business days on average after transfer for shipment, all according to the type of shipment selected by the customer.
40. The website owner or anyone on its behalf will not be held responsible for delays in the delivery of the products as a result of events beyond their control, such as strikes or shutdowns, computer system malfunctions, delivery service malfunctions, acts of hostility, closures of the economy, epidemics and/or force majeure. In these cases, the website owner may notify the cancellation of the order and cancel the customer's charge. Submitting false personal information is strictly prohibited and constitutes a criminal offense under the provisions of the Penal Law, 1977 and/or any other law.

41. Cancellation of a transaction If you wish to cancel a transaction Purchase, you must notify the website owner within 14 days of receipt of the product, provided that the original packaging has not been opened and/or has not been used and/or has been returned to the website owner's studio. In addition, the reason for cancellation must be stated and the purchase details must be verified as required by the website owner. It should also be noted that a product return will only be possible for a product that was purchased at full price and that a product purchased on sale and/or at a discount from its full price on the website will not be possible.
42. The website owner reserves the right to cancel the purchase at any time, by notifying the customer and providing a refund to the customer.
43. Cancellation of a transaction due to a defect in the product will be permitted in accordance with the conditions set forth in the Consumer Protection Law within fourteen (14) days from the date of delivery to the customer, except for products that have been used, their original packaging has been opened (for which the possibility of canceling a transaction from the moment of their receipt by the customer will not be given, and shipping fees will be charged), under the following conditions:
43.1 Presentation of proof of purchase indicating the purchase of the product and the date of purchase;
43.2 The product was returned to the website owner in its entirety and without being used and without its packaging being opened and remaining sealed;
43.3 The defect is a defect that existed in the product when it arrived at the customer and was not caused by its use.
44. Cancellation of a transaction due to the customer's regret will be granted in accordance with the above in Section 41, within 14 days from the date of receipt of the product, provided that the original packaging has not been opened and/or They have not been used and/or have been returned to the site owner's store.
45. For the avoidance of doubt, in the following cases, no transaction cancellation notice will be received and no refund will be given:
Regarding the cancellation of a transaction for a product that is not in its original packaging or that has already been used and/or has not been returned to the site owner. In addition, in this matter, it should be emphasized that in accordance with the Consumer Protection Regulations and the guidance of the Ministry of Health, undergarments such as swimwear and lingerie cannot be returned and/or exchanged.
46. When returning a product in accordance with the provisions of sections 41, 43, 45, above, 5% of the total transaction or 100 NIS, whichever is lower, will be deducted as a cancellation fee. In addition, a shipping fee will be added if the product has completed the handling process.
47. The responsibility for returning the product to the website owner, including the costs involved, such as shipping fees for returning the product, lies solely with the customer, and it should be emphasized that by physically arriving at the store and/or by means of Israel Post courier mail and after written approval from the website owner and/or someone on her behalf.
48. Refunds due to transaction cancellation will be made to the payment method from which the purchase was made in accordance with all laws and according to the credit company's deadlines. For the avoidance of doubt, the refund will be made according to the payment actually paid, minus shipping fees.
49. In addition to the cancellation fees as indicated in section 46 above, The website owner may charge a customer who has canceled a credit transaction a credit transaction cancellation fee equal to the cancellation fee charged to the website owner by the credit company, as well as shipping fees.
50. If you wish to exchange the returned product for another product, subject to the return of the purchased product in accordance with the conditions of
Sections 44, 45 or 46 above, you are requested to contact the website owner and check the feasibility of the exchange. An additional shipping fee will also be charged for the service.
51. The right to return a product is subject to additional restrictions as stated in Section 14C of the Consumer Protection Law, 1981